Privacy Policy

Information We Collect

We collect information you provide directly to us when you request a free in-home estimate, fill out our contact form, or communicate with our team. This includes:

• Contact information — name, email address, phone number, and physical address
• Project details — information about your home, windows, and window treatment preferences
• Communication preferences — your preferred method and timing for contact
• Payment information — collected through secure third-party processors when you purchase services; we do not store full credit card numbers

We also automatically collect limited technical information when you visit our website, including IP address, browser type, device information, pages visited, and referring URLs. This is collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Schedule and conduct in-home consultations and estimates
• Provide, maintain, and improve our window treatment services
• Process orders, payments, and warranty claims
• Communicate with you about your project, appointments, and customer support
• Send marketing communications about our services, promotions, or seasonal offers (only with your consent; you can unsubscribe anytime)
• Analyze website usage to improve our content and user experience
• Comply with legal obligations and enforce our terms of service

Cookies and Tracking

Our website uses cookies, pixels, and similar technologies to recognize returning visitors, remember preferences, and measure how the site is used. You can disable cookies through your browser settings, but some features of the site may not function properly.

We may use third-party analytics services (such as Google Analytics) and advertising platforms (such as Google Ads or Meta) that set their own cookies. These services have their own privacy policies governing how they use the data they collect.

How We Share Your Information

We do not sell or rent your personal information. We share information only with:

• Service providers — vendors who help us deliver our services, including manufacturers (Hunter Douglas, Somfy, Lutron, Rollease Acmeda, Graber), installation contractors, payment processors, scheduling tools, and email/SMS providers
• Legal compliance — if required by law, court order, or to protect our rights, property, or safety, or that of our customers
• Business transfers — in connection with a merger, acquisition, or sale of business assets

All third parties are required to handle your information in a manner consistent with this Privacy Policy and applicable law.

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Payment information is processed through PCI-compliant third-party processors. While no system is 100% secure, we work to maintain industry-standard protections.

Your Rights

Depending on your state of residence (including under California, Florida, and other state privacy laws), you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal exceptions
• Opt out of marketing communications at any time
• Opt out of the sale or sharing of personal information (we do not sell personal information)

To exercise these rights, contact us at Info@miashades.com or (917) 609-4942. We will respond within the timeframe required by applicable law.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.

Third-Party Links

Our website may contain links to third-party sites (such as Hunter Douglas product pages, Google Maps, or social media). We are not responsible for the privacy practices of those sites. Review their privacy policies before sharing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated through our website or, if appropriate, by direct notice to you.

Contact Us

Questions about this Privacy Policy or your personal information? Contact us:

Miami Shades
Miami, FL
Phone: (917) 609-4942
Email: Info@miashades.com

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